Hotel HR & Payroll Outsourcing

If you own a hospitality business and are considering ways to reduce costs and improve efficiency, HR & payroll outsourcing is fast becoming a solution for many operators. The benefits are numerous, but research into the perfect partnership for your operation is a must.

In the increasingly competitive hospitality industrys, businesses of all sizes and shapes can benefit from choosing to outsource their recruitment and other HR functions. When certain events arise, such as restaurant openings, seasonal gatherings or business conferences land on your plate, do you have the time and resources to recruit, train and manage specialized staff?

Whether you need additional staff on casual or permanent contracts, HRC can help you fill the skills demands of your business without the burden of administration or increased recruitment costs.

To take advantage of HR & Payroll outsourcing for the hospitality industry, owners and operators simply need to get in touch with HRC, then can partner with you to understand your company’s detailed needs.

From recruitment through to scheduling, payroll and outplacement services, outsourcing HRC can offer your company many benefits.

Key advantages of workforce management services in the hospitality industrY include:

  • Risk management – HRC dedicates their time to not only finding the very best staff for your needs, but also ensuring all compliance factors are taken care of.
  • Reduced administrative burden – HR can be time consuming, taking your focus from more important business functions. Partnering with HRC ensures you are not wasting time on recruitment, training and unnecessary paperwork. If you currently have a someone completing a dual HR / Operations role, you could re-align their duties back purely to operations.
  • Access top quality staff – HRC relies on quality outcomes to remain a successful business, which is why we take significant measures to ensure potential candidates are not only a technical match, but can slide into your current culture and are the best fit for your venue.

A professional staffing partnership should provide its stakeholders with the highest level of staffing, communication and personalised service available. They should be a direct extension of your current business model. They must understand your ultimate vision and be able to work together to achieve these results. This is where HRC.

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Hotel Operator & Management Outsourcing

Looking for that hotel operator outsourcing company which can give your hotel that competitive edge? HRC is a game changer in the international hotel and hospitality industry. We have a strong business development DNA, and aim to challenge the status quo, increasing financial performance for independent hotels.

Our international team of hotel experts will incorporate itself into your company structure and take on the responsibilities of managing the strategies and operations of your hotel or resort. Forget about the traditional hotel industry approach, and turn your hotel into a winning success story. HRC is a specialist company in the field of revenue and yield management for hotels and lodging properties, and with our proven methodology and creative best practices we turn around the financial performance of any hotel.

We are firm believers you can drive a more healthy return on investment with a unique product and amazing guest experience, over the conventional hotel franchise chain branding route. Keeping up with the latest developments and solutions in hotel distribution and online travel marketing can be challenging, with the landscape changing so quickly. Our hotel strategy specialists are here to change your hotel into a market leader.

We will assist you in setting the right priorities and focus on action steps that generate an effective ROI with your hotel real estate asset. With our hotel operator services we help you turn the tide in your hotel and drive up your financial results.

Our global team of hotel experts specializes in:

  • Operations Management
  • Finance & Asset Management
  • Sales & Marketing
  • Revenue Management
  • Concept Development
  • Pre-Opening Planning

And don’t think for a moment this cannot be applied in your hotel property. We have managed a diverse international portfolio of top performing hotel companies, ranging from independent boutique hotels, luxury design hotels,  beach & ski resorts, innovative hotel concepts, aparthotels, vacation rental properties, tourist apartment blocks, regional hotel firms, and even small country side / rural hotels, modern budget hotels, trendy youth hostels, hip bed & breakfasts, camping sites and holiday parks.

With proven techniques, our hotel operator specialists will help you uncover the hidden revenue potential of your hotel. Our hotel experts are extremely result driven and work with great intensity to increase your top line revenue and bottom line profit.

HRC is an innovative hotel operator outsourcing group, for a new breed of hoteliers.

Want to improve the overall performance of your hotel?

Bring in the experts!

Starting a New Hotel or Restaurant

Let our award-winning team of operators and industry experts develop a winning launch plan for you. Let our team of hospitality consultants steward your concept from development to completion and beyond.

The art of opening a successful hotel or restaurant requires an enormous amount of knowledge and know-how that even the most experienced operators might find daunting. Not our team. Our hotel and restaurant consulting team has the years of service, operational experience and industry expertise to guide you on your journey every step of the way.

Equipped with comprehensive start-up checklists that cover every area of the hotel or restaurant business, from food and beverage concept development and opening to logistics and operations to front of house and back office, we will devise a winning plan to help take your vision of opening a restaurant or hotel to reality.

Find out how we can help you succeed. Take the first step and get in touch.

Challenges In Hotel & Restaurant Industry and How To Overcome Them

Not all the challenges in hotel and restaurant industry are unique, but many are common in hospitality as well as in other industries. Are you frustrated and truly wish to overcome the challenges in hotel and restaurant industry?
Don’t fret! Despite a volatile market, year-on-year you’re witnessing a rise in travelers globally who aim to get the best hospitality services at the best price.

A high tourist influx makes travel and hospitality industry very lucrative business which always have something new to offer to guests in every age.

Challenges in hotel industry

What is the need of knowing challenges in hospitality industry?

To make your hotel or restaurant always running and prospering, it is necessary to know and overcome the challenges in hotel and restaurant industry. You need to imbibe new technologies, implement strategic decisions on the basis of data that is collected from disparate online sources and upturn your hotel or restaurant business.

Despite hospitality businesses being a profitable one, hoteliers shared their problems and challenges out of which a few major challenges in hotel and restaurant industry faced by them is discussed here:

1. The growth of local hospitality hosts and rising competition

Many property owners rent out their room or property occasionally. An OTA [Airbnb] provides them with regular guests. Having ascertained high demand in this arena, few OTAs are flourishing with vacation rentals.
Vacation rentals are now the preferred for a rising number of travelers. Every other day you find new properties opening up, which is adding to the competition for hotels worldwide. How do you compete? You need to offer something significant to woo the guests. A consistent innovation, a technology upgrade and provide a better service to guest can only help in beating the competition.

2. Change in guest expectations

Change in guest expectations is one of the biggest challenges in hotel industry. You’ve witnessed that now-a-days guest demand a lot more from the hotel or restaurant. Free WiFi, entertainment system, unique stay experience and swift check-in check-out services. Abiding by the trends is quite difficult as all the facilities aren’t available at a hotel for all type of guests. But to meet the guest expectations you can provide a self-service guest portal which will facilitate quick check-in check-out services, map location guide to your hotel, request for pick up and drop-off services. And the most important is your guest remains updated with the expenses incurred on daily basis.
So, you just need to approve the valid request of your guest and be rest assured of the best hotel experience.

3. Change in marketing trends and dynamics

Change in the advertising and marketing trends often create a problem for the hoteliers. The traditional marketing methods aren’t that effective now. Online marketing is a surefire method. Online deals are booked by genuine guests and major transactions are paid in advance. Engaging your guest on social media, messaging apps and other online sources can work wonders and give you results in few days.

4. Irregular cash inflows

One of the major challenges in hotel industry many hotels are facing is the credit menace. Dealing with parties who pay after a period of 30, 60 and 90 days. This type of dealings are bigger ones, but at the time of cash crunch, these ‘bigwigs’ aren’t helpful. Furthermore, many payments are delayed or go in bad debts. Launching an online marketing campaign attracts direct bookings and bookings from other online channels [majorly with advance payment] that provide a quick ROI. This way you save on hiring extra personnel for payment collection, you get to pay kitchen, electricity and maintenance bills on time. In short, you have an ample cash reserve for a working capital.

5. Hiring and retaining the staff

Every hotel or restaurant requires quality staff at all the fronts whether the administration, maintenance, kitchen, housekeeping, and at frontdesk. Lack of skill in the educated youths graduating from education houses is also proving to be major challenge in hotel and restaurant industry. To train the new workforce is only the remedy available. Retaining a qualified staff requires you to employ few tactics. A feeling of belongingness [culture] is to be created that allows all the members to emotionally attach with and provide them perks and higher responsibilities.

6. Rising cost of daily consumables

Price inflation of daily use products, eatables and other amenities have risen steeply in last few years. Keeping control on stock and reducing the wastage is the primary agenda for saving on the costs incurred on a daily basis.

7. Data security challenges

A question of security is not a new one. Threats of digital data theft, virus attack and confidential data leaks are a big matter of concern for hoteliers globally. Understanding the scenario, you must go for a software that has enabled high-security features preventing hotel data leaks. This way you create a credibility for your hotel to bring in more guests to your hotel.

8. Loyalty a lost sheen

Due to multiple offers coming from online sources, guests do not rely on single hotel or be a loyal customer to you. They now are in search of eye catching schemes that benefit them financially as well as in services. Reviving the loyalties is a prime concern. Using membership cards you can help retain the clients. Even if they’ve stopped using the services you can approach your guest or offer them deals or package. You can run 2 or 3 promotions at a time and compare each of them to find which is giving you the highest response.

9. Hotels are not data driven

You are well aware that some hotels out there do not rely on any surefire data for taking business decisions. Due to unjustified decisions many hotels are forced to close down after a short span of doing business. For instance, business decision for dispensing budget for marketing strategies on OTAs, interiors, room rate, room type aren’t decided on the basis of actual statistical reports. In order to fight one of the prominent challenges in hotel industry you are required to use a software that‘ll give you all the business insights and help you in making informed business decisions and save on an extravagant spending on any arenas of hotel business. Using the complete data-analysis tool, you can even set the right pricing at the right time of your room to earn higher revenue. The hotel mobile app will give you insights on bookings, revenue and occupancy with a managerial report. On the basis of this report, you can easily identify which department of the hotel is driving higher revenue or which one is a loss-making endeavor.

Having gone through the above points you can now have a clear idea as to which of the following challenges you face. Determining those, you can work on to tackle the challenges in hotel industry and overcome your hotel or restaurant problems. To find out how we can help you go about this, take the first step and Get In Touch

Hotel & Restaurant Cost Management and Control

Working on sales is core to improving profit, but time spent on ensuring that your purchasing systems are working effectively for your business can be an immediate source of profit conversion improvements. We can support you with access to market rates for lines in food and beverage and work with you to advise if your business should consider a group purchasing system enrolment. Procurement and contracting can be a time consuming and often confusing process that becomes a distraction from the day to day running of your business. By outsourcing your procurement, we can establish good management information on quantities and help you drive value by offering an overall basket spend for tender.

Using our experience in local and national suppliers and by involving your current suppliers in the process too, we will ensure that you are getting the best blend of quality, service and price every time you are making a payment to one of your suppliers. Once the products are in your business, we can implement systems of control that reduce stock-holding to free up cashflow, eliminate waste to boost your profits and examine your sales mix to ensure that you are engineering your menus to deliver the optimum food and beverage costs.

Utility costs are another area where we can help but we also happy to arrange for surveys where it may be necessary to engineer out some of the high consumption plant within your business. This will include preparing a full costs analysis and a projected pay-back period for the investment so that you can present it to a funding institution if the scale of the project exceeds present cashflow funding.

To find out how we can help you go about hotel and restaurant cost management & control, take the first step and Get In Touch

Hotel & Restaurant Sales and Marketing

In every business, having a winning sales strategy is vital if you are to be successful. In other businesses, they might be focused on just one core product and yet they will still struggle with this core task.

In hospitality, we sell many different products with buyer influences from many angles: Price, Quality, Reputation, The time of the day, The day of the week, The type of customer served, Key events happening (sport / festivals) etc.

If you want to be sure that you are getting the most from your business in every hour of the day and night that your doors are open, then you need a cohesive and comprehensive strategy to understand what your customers want, when they want it and how you can be better than your competitors who do the same thing.

We will work with your team to ensure that everyone realizes the importance of every sale and how to influence your customers to drive sales that also increase profits. This is delivered through interactive training sessions and then can be monitored on a standards checklist and by financial analysis. We can also arrange a mystery shopper survey, so you get independent advice and feedback on how effective those changes have been.

To find out how we can help you go about hotel and restaurant sales & marketing, take the first step and Get In Touch